Privacy Policy
This policy explains what personal data Snappito ("we", "us") collects when you use the Snappito website (www.snappito.com) and the Snappito Android app, why we collect it, who we share it with, how long we keep it and how you can delete it. Snappito is a home-services booking platform operating in Patna, Bihar, India.
Contents
1. Data we collect and why
We collect only what we need to book, deliver and bill your home services and to run your account. Each purpose below is either App functionality, meaning it is needed to provide the services you request, or Account management, meaning it is needed to create, secure and manage your Snappito account. We do not use your data for advertising and we do not sell it.
| Data | Why we collect it | Purpose | Required? |
|---|---|---|---|
| Name | To identify your account, address you in the app, put your name on invoices, and tell the service professional who to ask for at the address. If you book for someone else, we collect that contact person's name for the same reason. | Account managementApp functionality | Required |
| Phone number | To verify your account by one-time password (OTP), help you recover your account, and let the assigned professional call you about the visit. | Account managementApp functionality | Required |
| Email address | Used as your login, to send password-reset links, and to email invoices. | Account managementApp functionality | Required |
| Exact service address (house/flat number, landmark, area, city, pincode) | Home services are performed at your address, so we need it to send a professional to the right place, check that we serve your pincode, and check whether area-specific offers (such as society promo codes) apply. Saved addresses let you book faster next time. | App functionality | Required to book |
| Precise location (GPS coordinates) | Only when you tap "Use Current Location" on the booking page, and only with your permission. We use it once to fill in your address; we do not store the coordinates and never track your location in the background. | App functionality | Optional |
| Payment and booking history (services booked, dates, amounts, payment status, payment and order IDs, promo codes used, invoices) | To confirm and fulfil your bookings, show your booking history, issue GST invoices, process cancellations and refunds, prevent the same payment from being used twice, and meet our tax and accounting obligations. Card, UPI and bank details are entered directly with our payment processor, Razorpay; we never receive or store them. | App functionalityAccount management | Required to book |
| Device identifiers (push notification token) | If you allow notifications in the Android app, the app creates a push token for your device. We link it to your account so we can send booking updates, such as confirmation, professional assigned or job completed, to the phone you are signed in on. The token is removed when you log out or delete your account. We do not collect your advertising ID, IMEI or other hardware identifiers. | App functionalityAccount management | Optional |
| Profile photo | Only if you upload one, to show on your dashboard. | Account management | Optional |
| Site visit counter (random visitor ID stored in your browser or app) | To count daily visits to our home page. The ID is random and is not linked to your name or account. | App functionality | Automatic |
2. Who we share data with
We share personal data only as needed for the purposes above:
- Service professionals assigned to your booking receive your name, phone number, service address, booking time and instructions so they can do the job.
- Razorpay (payment processor) processes your payments. Razorpay's own privacy policy applies to the payment details you give them.
- Expo and Google Firebase Cloud Messaging deliver push notifications to your device using your push token.
- Fast2SMS sends one-time passwords (OTPs) to your phone number by text message. Our email provider sends password-reset and invoice emails.
- OpenStreetMap Nominatim receives your coordinates only when you tap "Use Current Location", to look up the matching street address. India Post's pincode service (api.postalpincode.in) receives the pincode you type, to fill in your city.
- Amazon Web Services hosts our servers and database in India (Mumbai region).
- Authorities, when Indian law requires it, for example tax authorities or a valid court order.
We do not sell personal data or share it for advertising.
3. How we protect your data
- All data between your device and our servers is encrypted in transit (HTTPS/TLS).
- Passwords are stored only as salted one-way hashes.
- Only staff who need it to run bookings can access customer data. Professionals see only the bookings assigned to them.
4. App permissions
- Notifications (optional): booking updates. You can turn them off at any time in Android settings.
- Location (optional): only when you tap "Use Current Location". Never used in the background.
- Photos/files: only when you choose a profile picture to upload.
5. How long we keep data
- Account, profile and saved-address data: until you delete your account.
- Push tokens: until you log out, uninstall the app, turn off notifications or delete your account.
- Booking, payment and invoice records: for as long as Indian tax and accounting laws require us to keep them (GST law currently requires about eight years), even after you delete your account. After deletion these records no longer contain your name, phone number, email or address.
6. Deleting your account
You can delete your account at any time. In the app or on the website, sign in and go to Dashboard → Settings → Delete account. This permanently erases your name, email, phone number, profile photo, saved addresses, reviews, support requests and push tokens, and signs you out on all devices. Past booking and payment records are kept only in the de-identified form described in section 5. If you have a booking that is not yet completed, cancel it first, or wait until it is completed.
If you can't sign in, see how to request deletion without the app.
7. Your rights
Under India's Digital Personal Data Protection Act, 2023 you can ask us to give you a summary of your personal data, correct or update it, erase it, and withdraw any consent you have given. You can also raise a grievance or nominate someone to exercise these rights for you. You can edit most data in your dashboard yourself; for anything else, contact us using the details below. We will respond within 30 days.
8. Children
Snappito is meant for adults who book services for their homes. We do not knowingly collect data from anyone under 18.
9. Changes to this policy
If we change this policy, we will post the new version here and update the date above. For significant changes, we will also notify you in the app or by email.
10. Contact and Grievance Officer
Varun Jha, Grievance Officer, Snappito
Radhey Krishna House, Road No. 3, Near Atal Path, Ganga Vihar Colony, Patna, Bihar 800011, India
Email: legal@snappito.com
WhatsApp / phone: +91 62877 01110